Terms &
Refund Policy

Bookings and payment

Your appointment is reserved once your payment has been received in full. Prices are shown in UAE dirhams (AED). Payments are processed securely by Stripe, and Shaan’s Hair does not store your card details. After payment you will receive a confirmation email, and we will contact you to confirm your appointment date and time.

What is included

The package includes your chosen extensions, a personalised hair consultancy, hair styling, a makeup class or tutorial, a complimentary makeover with the hair styling, complexion mapping and tone matching consultancy, as described on our website.

Rescheduling

You may reschedule your appointment once at no charge, provided you contact us at least 48 hours before the appointment time. Changes requested with less notice are subject to availability and may be treated as a cancellation.

Cancellations and refunds

• Cancelled 72 hours or more before your appointment: full refund.
• Cancelled between 24 and 72 hours before your appointment: 50% refund.
• Cancelled less than 24 hours before your appointment, or a missed appointment: no refund.

Because extensions are ordered and prepared specifically for you, they cannot be returned or refunded once they have been ordered or applied. Approved refunds are returned to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

If we need to change your appointment

If Shaan’s Hair has to cancel or move your appointment, you may choose a new date at no cost or receive a full refund.

Product concerns

If you believe your extensions were delivered damaged or not as ordered, please contact us within 48 hours of your appointment with photographs, and we will review it and put it right.

Contact

To reschedule, cancel or ask a question, please reach us through our Contact page or by message on Instagram at @shaans.hair.